Last Updated: January 2026
SuperApp (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of businesses and users who interact with our digital platform, applications, and services powered by SuperNizam.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following information when you use SuperApp, submit an Instant Form, or interact with our services:
a) Business & Contact Information
- Full name
- Business name
- Business email address
- Phone number
- Role or designation
b) Business-Related Details
- Type of business
- Communication channels used (e.g., WhatsApp, SMS, social media)
- Digital readiness information (e.g., whether you have a mobile app)
c) Technical & Usage Information
- Device type
- Operating system
- App usage patterns (non-personal, anonymized)
👉 We do NOT collect personal consumer data without explicit consent.
2. How We Use Your Information
Your information is used strictly to:
- Enable businesses to connect with consumers via SuperApp
- Contact you regarding onboarding, demos, or support
- Improve platform features and digital experience
- Provide customer support through our SuperMan team
- Ensure compliance, security, and service quality
🚫 We do not sell, rent, or trade your data to third parties.
3. Data Security & Protection
SuperApp follows industry-standard security practices, including:
- Secure servers & encrypted communication
- Controlled internal access
- Audit & governance mechanisms via SuperNizam
- Regular monitoring for unauthorized access
Your data is protected against loss, misuse, or unauthorized disclosure.
4. Third-Party Platforms
SuperApp is designed to reduce dependency on foreign OTT platforms.
- We do not share your data with WhatsApp, Meta, or GSM operators without consent
- Any third-party integrations (if enabled) are clearly disclosed
- Data sharing occurs only when required for service delivery and with permission
5. User Rights & Control
You have the right to:
- Request access to your data
- Request correction or deletion of your data
- Withdraw consent at any time
Requests can be made by contacting us using the details below.
6. Cookies & Tracking
Our website and apps may use limited cookies or analytics tools to:
- Improve performance
- Understand usage trends
- Enhance user experience
These tools do not identify individuals personally.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect platform improvements, regulatory changes, or security enhancements.
All updates will be published on www.superapp.pk
8. Contact Us
If you have questions, concerns, or requests regarding privacy:
📧 Email: privacy@superapp.pk
🌐 Website: www.superapp.pk